Where can I obtain a quote for TP Standards GmbH products?
All of information regarding pricing and availability are available through email only. Please contact us at tpinquires@tom.com for this information.
Are TP Standards GmbH pricing VAT?
No. Our pricing do not include duties and taxes that may be incurred by your country's customs.
What is the status of my back ordered items?
Please contact us at tpinquires@tom.com for this information.
Can you customize the ordered sample to the exact quantity we need it at? Do you provide exact weighing record?
Yes we can provide exact weighing upon request. We provide the exact printed weighing record to 2 decimal places for sample packing less than 5 mg.
What is the recommended shipping and storage condition of the products?
All products are generally shipped at room temperature. If ever short term stability at such condition would be suspected to pose an issue, TP Standards GmbH will inform the customer that lower temperature shipment is recommended. Options for lower temperature shipping (at an addition fee) are: cool shipment (with ice packs and insulated packaging) or temperature controlled shipment using a specialized courier.
What are my courier options?
Currently we only ship by DHL or FedEx.
Can you ship overnight?
All shipments for domestic and most of continental US destinations are overnight. Unfortunately delays due to customs are completely out of our control.
Who will be clearing our package in the customs? Can we use our own broker for clearance?
By default, upon the arrival of package to customs, FedEx or DHL will contact you for clearance instructions. FedEx and DHL provide customs clearance services at additional cost billed to the consignee. If you have your own broker, please provide us with the detailed information of your broker to add to the shipping documents.