TP Standards GmbH is here to help. Should you require assistance in finding a specific compound, please do not hesitate to contact us.
To expedite orders most effectively, please Email the Purchase Order ( clearly showing your P.O. number and the Ship To/ Bill To addresses) to email@example.com.
At TP Standards GmbH, we strive to provide our customers with the fastest shipping possible. Our standard shipping methods are DHL or FedEx (Standard Overnight and FedEx International Priority), unless otherwise agreed. If you would like to use your own account, please state it on the purchase order. Please note that any taxes or charges imposed by governmental authorities are in addition, and on the Buyer’s account. We reserve the right to change the requested method of shipment, where applicable.
Any payments by cheque should be made payable to: TP Standards GmbH For International accounts, payment by wire transfer is preferred. Our payment terms are Net 30 days for approved accounts only. Please note that outstanding invoices will impact subsequent shipments release.
Our prices are quoted in U.S. dollars and are subject to change without advance notice. Written price quotations are valid for 60 days.
At Top Pharmaceuticals Standards GmbH we pride ourselves on time sensitive completion and delivery of our compounds. Each compound from TP Standards GmbH is warranted to meet the specifications set forth on its label and in the Certificate of Analysis (COA), as of the time of shipment. Please note if a compound falls below specifications, TP Standards GmbH will remedy the problem without further charges. If the problem cannot be remedied, a full refund will be provided.
In order to meet our customers’ expectations and satisfaction, the Customer Service team is available to assist you if any problems should arise with your order. Items that are proven defective or non-conforming to our specifications will be replaced at no charge, or a credit memo may be issued upon receipt of returned goods. Please note that all claims for replacement or credit must be made within 30 days of receipt of goods, and with authorization from our Customer service department. Additionally, under no circumstances shall the replacement or credit exceed the purchase price of the material. Return shipments will not be accepted without prior authorization. TP Standards GmbH will not be liable for any incidental or consequential damages.